Holiday Season opening times
The below our own holiday season opening times, During the holiday week, our website's online self-help resources are available 24/7.
Please note - All services will reopen fully starting Friday, January 2nd, resuming normal hours.
We wish everyone happy holidays and look forward to offering our continued support in the new year.
Adviceline
22/12/25 (Monday): Normal Service
23/12/25 (Tuesday): Normal Service
24/12/25 (Wednesday - Christmas Eve): 8:30 am - 3:00 pm
25/12/25 (Thursday - Christmas Day): CLOSED
26/12/25 (Friday - Boxing Day): CLOSED
29/12/25 (Monday) : Normal Service
30/12/25 (Tuesday): Normal Service
31/12/25 (Wednesday - New Year's Eve): 8:30 am - 4:00 pm
01/01/26 (Thursday - New Year's Day): Closed
When contacting Adviceline during this time, please bear in mind our limited staffing over the holidays. We appreciate your patience during the holiday season.
Face to Face Services*
22/12/25 (Monday): Normal Service
23/12/25 (Tuesday): Normal Service
24/12/25 (Wednesday - Christmas Eve): 9:00 - 3.00
25/12/25 (Thursday - Christmas Day): CLOSED
26/12/25 (Friday - Boxing Day): CLOSED
29/12/25 (Monday) : Normal Service
30/12/25 (Tuesday): Normal Service
31/12/25 (Wednesday - New Year's Eve): 9:00 am - 4:00 pm
01/01/26 (Thursday - New Year's Day): Closed
*Our Face to Face services will only operate in these times when the partner locations are also open, check with the venue to see if they are open
Help to Claim
22/12/25 (Monday): Normal Service
23/12/25 (Tuesday): Normal Service
24/12/25 (Wednesday - Christmas Eve): CLOSED
25/12/25 (Thursday - Christmas Day): CLOSED
26/12/25 (Friday - Boxing Day): CLOSED
29/12/25 (Monday) : Normal Service
30/12/25 (Tuesday): Normal Service
31/12/25 (Wednesday - New Year's Eve): 9:00 am - 4:00 pm
01/01/26 (Thursday - New Year's Day): Closed